Privacy Policy

Last updated: April 9, 2026

This Privacy Policy explains how EquatePe Technologies Pvt. Ltd ("we", "our", "us") collects, uses, discloses, and protects information when you use our application and services (the "Service"). Our registered operations are located in Chennai, India, India.

1. Contact Information

If you have questions or concerns about this policy or our practices, contact us at:

• Email: support@equatepe.com
• Website: https://www.equatepe.com

2. Scope

This policy applies to personal data collected through our app and any related services. It covers users worldwide and is intended to help us meet relevant legal requirements, including the European Union's GDPR, California's CCPA, and India's Data Protection laws (including the DPDP Act, 2023), where applicable.

3. Information We Collect

We collect the following categories of information from users who register for the Service or otherwise interact with it:

• Identifiers: Name, email address, phone number.
• Contact / Location: Address and/or location data you provide.

We do not collect or store device usage data, photos, contact lists, or payment card/billing data within our systems unless explicitly disclosed otherwise. If any payment or financial data is required by a partner or a future integration, we will update this policy and obtain any necessary consents.

4. Purpose of Processing

We use personal data for the following purposes:

• To provide, maintain, and improve the Service.
• To register and authenticate accounts and to communicate with you (e.g., support, notifications).
• To comply with legal and regulatory obligations, including KYC/e-KYC where required.
• To detect, prevent, and respond to fraud, misuse, security incidents, and other risks.

5. Legal Bases for Processing (GDPR)

Where GDPR applies, our legal basis for processing personal data includes:

• Contract performance — to provide our services requested by you.
• Legal compliance — to comply with applicable laws and regulations.
• Legitimate interests — to operate and secure our Service, prevent fraud, and improve user experience (balanced against your rights and freedoms).
• Consent — where we ask for it, and you provide it (e.g., marketing communications).

6. Third-Party Services & Sharing

We may share user information with trusted third parties to operate the Service. These include:

• Digio — used for identity verification and e-KYC services. Data shared with Digio is subject to Digio's privacy practices.
• Firebase Analytics / Crashlytics — used for app analytics and crash reporting.

We do not sell personal information. We may share information with affiliates, business partners, service providers, and where required by law (e.g., court orders, regulators). Any third party that receives personal data is expected to maintain appropriate safeguards.